Failure to Protect Resident from Verbal Abuse by CNA
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to protect a resident's right to be free from verbal abuse. During the evening meal, a resident who communicates using repetitive phrases asked for reassurance about what to eat or drink. Two CNAs observed another CNA respond to the resident's repetitive vocalizations by leaning close and speaking in a visibly annoyed manner, mimicking the resident's name and expressing irritation. The resident subsequently lowered his head and appeared sad, responding with 'okay.' The facility's policy clearly states that each resident has the right to be free from abuse, including verbal abuse. The incident was confirmed as verbal abuse by the facility's Abuse Coordinator during an interview.