Failure to Provide Effective Communication Training for Direct Care Staff
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to provide required training on effective communication for nine out of ten direct care staff members, including nurse aides, an LPN, and an RN. Review of facility education documents and training records showed that these staff members did not receive education on effective communication as mandated. This finding was confirmed during an interview with the Nursing Educator, who acknowledged the lack of such training for the identified staff. The deficiency was cited under relevant Pennsylvania Codes related to licensee responsibility, management, and staff development. No information was provided regarding the involvement or condition of any residents in relation to this deficiency.