Failure to Maintain Clean, Safe, and Homelike Environment
Penalty
Summary
The facility failed to maintain a clean, safe, and homelike environment for three residents and one shower room. Specifically, two residents' room had a water leak from a ceiling pipe, resulting in a missing ceiling tile and an exposed pipe above the bathroom entrance. Water was observed dripping into a bin placed under the leak, and staff had to sop up water to allow bathroom access. One resident was relocated when the plumber arrived to fix the pipe, but the other resident remained in the affected room. The leak persisted for several days before being repaired, and the administrator confirmed that both residents should have been relocated until the issue was resolved. Additionally, another resident reported that their privacy curtain had not been cleaned, and observations confirmed a dirty curtain with stains, debris along the walls and under the bed, and dust on the windowsill and blinds. The large shower room on the second floor was found with a detached hose/shower head lying on the floor and a brown spot on the shower stall floor. Housekeeping staff confirmed these conditions. The administrator acknowledged the facility's failure to maintain cleanliness and a homelike environment in these areas.