Failure to Provide Palatable and Attractive Food at Lunch
Penalty
Summary
The facility failed to provide palatable, attractive, and appetizing food at a safe temperature during the lunch meal on 12/29/25. Multiple residents expressed dissatisfaction with the food, describing it as unappetizing, cold, lacking flavor, and generally of poor quality. Resident interviews revealed consistent complaints about the food's taste and appearance, with several residents stating that the quality had declined in recent months. A review of the facility menu indicated that turkey pot pie, honey glazed carrots, fruited gelatin, and beverages were scheduled for lunch, but residents reported the food was barely edible or not appetizing. During direct observation, the turkey pot pie served was found to be in a fluid, soup-like form, lacking the expected consistency and appearance. One resident's meal was missing key ingredients, containing only a single pea and no carrots. The Food Service Director acknowledged that the meal did not turn out well and attributed the poor quality to issues with a new food vendor and inconsistent cooking staff. The deficiency was confirmed by both resident feedback and staff admission, as well as direct observation of the meal served.