Failure to Provide Sufficient Nursing Staff Resulting in Prolonged Call Light Wait Times
Penalty
Summary
The facility failed to provide sufficient nursing staff to meet the needs of two residents during random observations. One resident, admitted with chronic kidney disease and epilepsy and assessed as cognitively intact, experienced a call light wait time of 47 minutes, as observed on the call light monitor. The resident confirmed that call light wait times were sometimes long, and a CNA reported being occupied with another resident's care during the delay. The CNA also noted that staff no longer had access to communication devices previously used to coordinate care. The Director of Nursing Services acknowledged that the wait time was too long. Another resident, admitted with anxiety and chronic pain and also cognitively intact, had a call light wait time of 40 minutes. The CNA assigned to this resident was working in the dining room during the delay, and the Director of Nursing Services confirmed this wait time was also excessive.