Unpalatable and Improperly Served Meals
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that meals provided to residents were palatable, attractive, and served at a safe and appetizing temperature. Multiple residents reported dissatisfaction with the food, describing it as cold, unpalatable, or unappetizing, with specific complaints including cold breakfast, dry chicken, and food described as 'nasty.' Staff members, including CNAs and LPNs, confirmed that residents frequently complained about the quality and taste of the meals and often resorted to ordering food from outside delivery services. During a test tray observation with the Administrator, a fish filet was found to be cold, bland, and served without any sauce, further confirming the issue.