Failure to Protect Resident from Verbal Abuse
Penalty
Summary
The facility failed to protect a resident from verbal abuse by a certified nursing assistant (CNA). According to the incident report, a resident with moderately impaired cognition, diabetes mellitus, and anxiety disorder alleged that a CNA was verbally abusive. The resident did not initially report the abuse, but the allegation was later brought to the administrator's attention. Interviews with other staff members revealed that they had previously reported the same CNA for verbal abuse, but were unsure if those reports had been investigated. The facility's abuse policy requires protection from all forms of abuse, but the repeated allegations and lack of clarity regarding prior investigations indicate a failure to ensure residents were free from abuse.