Failure to Maintain Effective Pest Control Program Resulting in Bed Bug Infestation
Penalty
Summary
The facility failed to maintain an effective pest control program, resulting in the presence of bed bugs in multiple resident rooms and common areas on the secured A unit. Observations confirmed bed bugs in the rooms of several residents, and interviews with staff revealed that bed bugs had been found approximately one week prior to treatment. Staff reported capturing bed bugs, notifying maintenance and the DON, and following internal procedures such as bagging resident clothing and cleaning affected areas. However, treatment for the infestation was not initiated until the day of the survey, despite earlier detection. Further interviews indicated that bed bugs were also found on a staff member and in the dining/lounge area, leading to the disposal of infested furniture. The pest control contractor confirmed that only a chemical treatment was performed, and no heat treatment, which was identified as necessary to stop the infestation, had been completed at the time of the survey. The deficiency affected 19 residents on the secured unit and was identified during the investigation of specific complaint numbers.