Failure to Maintain Resident Dignity and Privacy During Care
Penalty
Summary
Staff failed to treat residents with dignity and respect in two separate incidents. In one case, a staff member was observed using profanity while speaking on the phone and providing personal care to a resident with bipolar disorder, high blood pressure, and anxiety disorder. The staff member left the bedroom door open and did not draw the privacy curtain, exposing both the resident receiving care and their roommate to the inappropriate language and lack of privacy. The staff member continued to use profanity loudly enough to be heard outside the room and in the hallway. In another incident, a nurse aide provided perineal care to a resident with moderately impaired cognition, atrial fibrillation, high blood pressure, arthritis, and incontinence, without pulling the privacy curtain between beds. The resident's roommate was awake in the room during this time. The resident later stated a preference for the privacy curtain to be pulled and the door closed during care. Facility policies reviewed during the survey emphasized the importance of safeguarding resident privacy and treating all residents with dignity and respect.