Failure to Provide Requested Nurse Staffing Data to Resident's Representative
Penalty
Summary
The facility failed to process a record request for nurse staffing data when a resident's representative requested this information. The request, dated 5/28/25, specifically asked for daily posted nurse staff data for each day of the 18 months prior to the request. Although the facility's log showed that the request was received, only the resident's medical records, billing, and therapy notes were released on 6/26/25. The Director of Medical Records stated that the request for nurse staffing data was forwarded to the facility's Administrator and legal team, but she did not process the request herself, as she was not responsible for releasing nurse staffing data. During an interview, the Administrator stated he was unaware of any requirement to release nurse staffing data to the public unless requested by a court, and confirmed that no staffing or policy information had been released to the requester. The facility's policy indicated that all requests for medical records, whether verbal or written, should be immediately forwarded to the Medical Records department or designated staff, but did not specify procedures for nurse staffing data requests. As a result, the requested nurse staffing data was not provided to the resident's representative.