Failure to Maintain Sanitary and Homelike Environment
Penalty
Summary
The facility failed to maintain a sanitary and homelike environment for two residents. One resident reported a strong, foul, and unpleasant smell in his bathroom, which was confirmed by both the resident and housekeeping staff. The housekeeping staff acknowledged that another resident had previously urinated on the bathroom floor, and that the odor was difficult to remove despite cleaning efforts. The smell was described as a combination of urine and bleach. Another resident expressed dissatisfaction with the cleanliness of the shower rooms, stating that the soiled conditions were disgusting. Upon inspection, the housekeeping supervisor confirmed that three out of four shower rooms had dark stains on the tiles, which were identified as buildup from steam. The facility's policy required all rooms to be kept clean and as free as possible from germs and contaminants, while maintaining a pleasant and homelike atmosphere, but these standards were not met in the observed areas.