Failure to Provide Required Medical Supplies and Adequate Entertainment Options
Penalty
Summary
The facility failed to ensure that two residents had access to necessary care and services, resulting in deficiencies related to resident rights. One resident, who had neuromuscular dysfunction of the bladder and impairments in both upper and lower extremities, was required to purchase his own condom catheters after the facility ran out of supplies. Despite being alert and oriented, the resident expressed dissatisfaction with having to order these medical supplies himself, and staff confirmed that the facility did not have the necessary items available, leading to the use of supplies purchased by the resident. Another resident, admitted with a rib fracture and cognitive communication deficit but with intact cognition, did not have access to adequate television channels for entertainment. The resident's family member reported that the television in the room only had four channels, one of which was in a foreign language, and that the resident had been without entertainment for twelve days. The issue had been reported to the facility, but no resolution had occurred, and the resident did not wish to participate in group activities due to noise, leaving him without suitable activity options. Interviews with staff, including a CNA, the Maintenance Director, and the DON, confirmed ongoing issues with both the supply of medical items and the television service. The facility's policy on resident rights did not address the accommodation of residents' needs, and staff acknowledged that the residents' needs were not being met in these instances.