Failure to Address Resident Grievances Regarding Call Bell Response Times
Penalty
Summary
The facility failed to address residents' concerns regarding delayed call bell response times for three of six residents reviewed. One resident reported experiencing excessively long waits for nursing staff response during overnight shifts. Grievance reports from two other residents documented concerns about untimely hygiene care and prolonged wait times for call bell responses, with one resident specifically noting not being cleaned properly after being soiled. Facility-provided call bell audits for the relevant month were primarily conducted during day and evening shifts, did not specify times, and excluded the rooms from which concerns were reported. Additionally, an audit noted a one-hour wait time for call bell response, but did not identify the shift or specific time.