Failure to Provide Effective Communication Training to Direct Care Staff
Penalty
Fine: $28,020
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to provide required training on effective communication for two of five direct care staff members, specifically Nurse Aide Employee E15 and Nurse Aide Employee E5. Review of facility education documents and training records showed that these two staff members did not receive education on effective communication as mandated. This deficiency was confirmed during a telephonic interview with a Human Resource employee, who acknowledged the lack of training for the identified staff members. The findings reference violations of 28 Pa Code: 201.14 (a), 201.18 (b)(1), and 201.20 (a)(6)(d), which pertain to the responsibility of the licensee, management, and staff development requirements.