Grievance Boxes Inaccessible to Residents
Penalty
Summary
The facility failed to ensure that grievance boxes were accessible to residents on three nursing units: Dogwood, Pinewood, and Specialty Care. Observations revealed that the grievance boxes were mounted at heights of approximately 55 inches, 61 inches, and 60 inches above the floor, respectively, which placed them out of reach for residents using wheelchairs. Additionally, on the Specialty Care unit, an armchair was found blocking access to the grievance box, further limiting accessibility. Interviews with the Nursing Home Administrator confirmed that the grievance boxes were not accessible to residents in these locations. The facility's policy supports residents' and family members' rights to voice grievances without discrimination or reprisal, and federal regulations require that grievance procedures be accessible to all residents, including those with disabilities. However, the facility did not comply with these requirements, as evidenced by the placement and obstruction of the grievance boxes.