Incomplete Posting of Grievance and Advocacy Contact Information
Penalty
Summary
The facility failed to post complete and current contact information for the Grievance Officer, Adult Protective Services, and the Office of the State Long-Term Care Ombudsman program in three nursing units, specifically in the Bird Room (main area near the dining room), Solarium C, and Solarium E. Observations conducted over two days revealed that the Bird Room lacked the address and email contact information for Adult Protective Services and the Ombudsman program, as well as for the facility's Grievance Officer. Additionally, Solarium C and Solarium E did not display the correct contact information for the Grievance Officer. During an interview, the Nursing Home Administrator and DON confirmed these deficiencies, acknowledging the absence of required postings in the identified common areas.