Failure to Ensure Resident Dignity and Respect During Care
Penalty
Summary
The facility failed to ensure residents were treated with respect and dignity, as evidenced by multiple complaints and incidents involving a certified nursing assistant (CNA). One resident with Parkinson's disease, COPD, and depression, who was cognitively intact but dependent on staff for all activities of daily living, reported that the CNA was aggressive during transfer to bed using a mechanical lift. The resident was left in bed with the mechanical lift pad still underneath and the incontinence brief open after the CNA refused to assist further, stating, 'Well I ain't helping you,' and then leaving the room without returning. The resident had to call for additional help to complete care. Interviews with other staff and residents corroborated concerns about the CNA's rude and unprofessional behavior. Multiple staff members confirmed that residents frequently complained about the CNA's conduct, and another resident requested that this CNA no longer provide care due to negative interactions. The CNA had a documented history of similar incidents and had received disciplinary actions for misconduct, lack of professionalism, and unsatisfactory work performance.