Failure to Maintain Safe and Sanitary Shower Area
Penalty
Summary
The facility failed to maintain the shower area on the [NAME] hallway in good working condition, as evidenced by multiple direct observations and staff interviews. The shower room was found to have several tiles missing from the wall, with a large hole exposed, and a pile of broken tiles in the corner. The toilet in the same area was broken off its seal and had feces smeared on the outside. Staff confirmed that the tiles had been broken for an extended period, and a family member reported that the issue had persisted for about a year. Facility policy requires the environment to be safe, functional, sanitary, and comfortable for residents, staff, and the public, but these conditions were not met for the 11 residents who used this shower area.