Verbal Abuse and Rough Handling by CNA
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
A certified nurse aide (CNA) was verbally abusive to a resident by making fun of her financial situation and telling her that a driver would take her to another facility because she could not afford her bills. The CNA also yanked the resident by her left arm while assisting her into a sitting position, which made the resident feel rushed and embarrassed. The resident reported that she did not like being rushed and felt embarrassed by the CNA's comments and laughter regarding her finances. Review of the CNA's training file confirmed that the CNA had received training on abuse, neglect, exploitation, and resident rights prior to the incident.