Resident Overcharged Due to Inaccurate Fund Account Management
Penalty
Summary
The facility failed to accurately manage a resident's personal fund account, as evidenced by a review of billing records and interviews. The resident was charged $571 for Beauty Shop/Barber services, but a review of the Senior Salon log sheets showed that the actual charges totaled only $515. The Business Office Management (BOM) confirmed that the previous BOM had not paid for the resident's Beauty Shop/Barber services for one year, resulting in an inaccurate charge. The BOM acknowledged that accounting errors led to the resident being overcharged for these services. This deficiency was identified during a complaint survey and was based on direct record review and staff interviews, which confirmed the overcharge and the failure to properly manage the resident's fund account.