Failure to Treat Resident with Dignity and Respect
Penalty
Summary
A resident with diagnoses including heart failure, depression, and hypertension, and who was cognitively intact, reported being treated disrespectfully by a Certified Nursing Assistant (CNA). The resident stated that the CNA made hurtful comments, including saying that nobody at the facility liked her, that she was difficult to care for and roll over, and that she could not do anything on her own. The resident felt ridiculed and embarrassed by these remarks, even after the CNA later apologized. The resident also reported that she no longer wanted to get out of bed following these interactions. Other staff members corroborated the resident's account, stating that they witnessed the CNA making comments about the resident being difficult to care for. One staff member noted that after the CNA made these remarks, she left the resident's room, and the resident subsequently did not want to get out of bed. The facility's policy, as provided by the administrator, states that residents have the right to be treated with dignity and respect, which was not upheld in this instance.