Failure to Maintain Respectful Communication During Medication Administration
Penalty
Summary
A resident with a history of congestive heart disease, anxiety, and Type 2 diabetes mellitus, who required extensive assistance with activities of daily living, reported being treated without respect during medication administration. The resident, who was alert and oriented, informed the assigned RN that they could not take medications without applesauce. The RN left to obtain applesauce and, upon returning, observed the resident fumbling with the bed remote. During this interaction, the RN uttered 'Jesus Christ' under their breath before taking the remote from the resident. The resident later alleged that the RN used inappropriate language and demeanor during the encounter. Facility documentation confirmed the incident, and the RN acknowledged making the statement, expressing uncertainty about why it was said. The Director of Nursing Services confirmed that such language was considered poor bedside manner and offensive, and that facility policy required staff to maintain professionalism and respect at all times. The facility's Resident Rights policy directed that residents have the right to be treated with respect and dignity.