Resident's Right to Personal Grooming Preferences Not Honored
Penalty
Summary
Facility staff failed to honor a resident's and her responsible party's wishes regarding hair care, resulting in the resident receiving an unwanted haircut. The resident, who had a mild cognitive impairment (BIMS score of 12/15) and right-sided weakness requiring substantial assistance with personal hygiene, expressed to staff that she did not want her hair cut due to cultural preferences for long hair. Despite her clear communication, staff proceeded with the haircut, reportedly telling her it was necessary because she could not care for her long hair herself. The resident reported feeling terrible as a result of this action and stated that staff cursed at her during the interaction. Record review confirmed the resident was signed up for and received a haircut, and facility policy states that residents have the right to be groomed as they wish and to exercise their rights without interference or coercion. Interviews with the Social Services Director indicated that residents can refuse haircuts and have the right to choose their hair style, including calling outside stylists. However, in this instance, the resident's preferences and rights were not respected, leading to the deficiency.