Widespread Failure to Provide Clean Linens, Hot Water, and Homelike Environment
Summary
Surveyors identified that the facility failed to provide a safe, clean, comfortable, and homelike environment for all residents, as evidenced by widespread lack of clean bed and bath linens, inadequate hot water for bathing, and missing privacy curtains in multiple rooms. Observations revealed that numerous residents were found lying on bare mattresses due to a shortage of linens, with linen closets across all halls frequently empty. Residents and staff consistently reported that the facility's washing machines had been broken for weeks, resulting in laundry being sent to a local laundromat, which did not meet the needs for timely and adequate linen supply. Additionally, hot water was unavailable or insufficient in several resident rooms and shower areas, leading to residents receiving cold or no showers. Multiple residents, including those with significant medical needs such as skin breakdown risk, incontinence, and limited mobility, reported feeling unclean, cold, and neglected due to the lack of clean linens and inability to bathe properly. Some residents expressed emotional distress, with one resident becoming tearful and describing the situation as inhumane. Staff interviews corroborated these findings, noting that the lack of linens, towels, and other essential supplies made it difficult to provide proper care, and that residents sometimes had to use towels as briefs or go without necessary hygiene items. Staff also reported that the process for returning personal clothing from the laundromat was unreliable, leading to lost items and further resident dissatisfaction. Environmental observations further documented that privacy curtains were missing in several rooms, compromising resident privacy. Maintenance staff confirmed ongoing issues with the facility's hot water system, and housekeeping staff noted that trash had not been picked up for extended periods, contributing to unsanitary conditions. The facility's own policies defined neglect as the failure to provide necessary goods and services to avoid physical harm or emotional distress, yet the documented actions and inactions resulted in residents experiencing discomfort, lack of dignity, and inadequate support for daily living.
Penalty
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A resident with moderate cognitive impairment and extensive ADL needs was found with urine-soiled bedding, an unmade bed, and a mattress that was torn and heavily stained, with staff stating the damage had been present for a while. On the secured unit, all observed residents were served meals on plastic trays holding their plates, utensils, and drinks instead of having items placed directly on the table, and staff and the DON confirmed this was the routine practice.
A facility failed to maintain a safe, homelike environment when a resident room had broken and missing floor tile exposing the wood underneath, and two bathrooms had sinks coming away from the wall and loose enough to move when pressure was applied. One resident said the floor had been bad for some time and had been reported without being addressed, and an LPN later confirmed the damaged flooring and loose sinks.
Furniture Not Kept in Good Repair: Armchairs in multiple resident rooms and chairs in the front sitting area were observed with torn or cracked upholstery exposing cloth material. The Maintenance Director stated the furniture was not in good repair and had not been notified of the damage, while the Administrator stated staff were to remove furniture with tears.
A facility failed to maintain a clean, homelike environment when a refrigerator used for resident supplement drinks had significant ice buildup with an unknown item in it, and staff were unsure who was responsible for cleaning or reporting it. In addition, meals were repeatedly served on trays and left in front of residents during dining, which an RN and the VPS confirmed had been occurring for some time and was not homelike.
Failure to Maintain Comfortable Room Temperatures: Several residents were found in hot, stuffy rooms with weak or nonworking AC units, and room temps were measured above 81 F, including one room at 89.5 F. Residents reported feeling hot and uncomfortable, and some were not offered a room change while the issue persisted. The facility did not follow its Hot Weather policy for relocating residents to cooler areas and monitoring room temps.
Excessive ambient temperatures were observed at the 100/200 and 300/400 nurses' stations when the wall thermostat and facility temperature monitoring device both showed readings in the low 80s. The surveyor verified the readings with the Facility Maintenance Director while residents were seated in nearby common areas.
Soiled Mattress and Tray-Based Meal Service
Penalty
Summary
The facility failed to replace a torn, stained mattress and did not ensure urine-soiled bedding was changed timely for a resident who had moderate cognitive impairment and required extensive assistance with dressing, grooming, toileting hygiene, transfers, and wheelchair mobility. The resident’s diagnoses included COPD, anxiety, and schizophrenia. The resident was observed stating that his bedsheet was wet with urine and that he was looking for staff to change it. Later, his bed was observed unmade with a rumpled soiled top sheet on the mattress and a strong urine odor in the room. When a nursing assistant later changed the resident’s linens, the mattress was found to have a 6-cm tear, a large 12 x 12-inch deep brown dry stain in the center, and scattered discoloration across the remaining surface. Staff stated the mattress had been stained and ripped for a while, and maintenance said they had only received a work order that day to replace it. The facility also failed to remove residents’ meal plates, beverages, and utensils from institutional serving trays before meal service for all 27 residents on the secured unit. During multiple meal observations, residents were served and ate from plastic trays that held their plates of food, silverware, and drinks. Staff continued this practice at breakfast, lunch, and dinner observations, and one nursing assistant stated that although it looked more homelike when plates and utensils were placed directly on the table, that was not how it was done at the facility. An RN stated the facility served meals on trays and was not sure why, and the DON stated the facility had previously used a steam cart to dish up food correctly but had switched to serving meals on trays after the cart broke.
Unsafe Room Flooring and Loose Bathroom Sinks
Penalty
Summary
The facility failed to maintain a clean, safe, and homelike environment in one resident room and two resident bathrooms. Facility policy dated 3/23/26 stated the objective was to keep the resident environment as free of accidents and safety hazards as possible and that monthly safety walkthroughs would be completed for each resident unit. During observation of one room on 7/6/26 at 12:05 p.m., four joined flooring tiles were missing pieces measuring approximately 6 inches by 12 inches, exposing the wood underneath, and numerous other tiles throughout the room were cracked with pieces missing from the corners. Resident R16 stated the floor had been bad for some time and that although it had been reported, no one had addressed it. R16 also reported concern about the bathroom sink being loose and feared it could fall off the wall if someone leaned on it. Observation of that room's bathroom showed the sink was coming away from the wall, loose, and able to move up and down when pressure was applied. A second room's bathroom was also observed on 7/6/26 at 12:22 p.m. with the same condition: the sink was coming away from the wall, loose, and able to move up and down when pressure was applied. Resident R44 said he/she was unsure how long the sink had been that way. On 7/8/26 at 11:34 a.m., an LPN confirmed the broken and missing tile in the room and confirmed that the sinks in both bathrooms were coming away from the wall, loose, and movable when pressure was applied.
Furniture Not Kept in Good Repair
Penalty
Summary
The facility failed to ensure furniture was in good repair for 1 of 1 facility reviewed for physical environment. During an observation with the Maintenance Director, armchairs in rooms 10, 16, 18, 42, and 44 were observed with torn fabric on the armrests and exposed cloth material, with the torn areas measuring at least one inch in diameter. In the general sitting area by the front entrance, two chairs had multiple cracks in the synthetic leather on the seat covering exposing cloth material, and one armchair had missing synthetic leather exposing cloth material. The Maintenance Director stated the furniture was not in good repair, Staff 18 stated staff were to notify maintenance when furniture was ripped, and the Maintenance Director stated he had not been notified of the torn furniture. The Administrator stated that if there were tears in the furniture, staff were to remove the furniture.
Unclean refrigerator and tray service during dining
Penalty
Summary
The facility failed to maintain a clean, homelike environment when a refrigerator used to store resident supplement drinks was observed with a large amount of ice buildup on the top freezer section and an unknown item embedded in the ice. During the kitchen tour, the cook verified the condition of the refrigerator and stated they were unsure who was responsible for cleaning, monitoring, or reporting it. Maintenance later explained that staff are supposed to place a ticket in TELS when something needs attention, and the administrator later verified the ice buildup in the dining room refrigerator. The facility also failed to eliminate the use of meal trays during dining service. During multiple observations, noon and supper meals were served to residents on trays and left in front of them in the dining room. An RN verified that the noon meal was served and left on trays and stated this had been occurring for at least two years. The VPS also verified that meals were served on trays and left in front of residents and confirmed that this was not homelike. The facility policy stated that the environment should be homelike and that meal trays should be eliminated during dining service unless otherwise requested by the resident.
Failure to Maintain Comfortable Room Temperatures
Penalty
Summary
The facility failed to ensure resident rooms remained at comfortable temperatures and failed to offer room changes to residents whose rooms exceeded 81 F when air cooling units were not working properly. On 7/1/2026 at about 10:30 AM, R6 was in a hot, uncomfortable room and stated the floor air conditioning wall unit was not working because no air came from the vent. R8’s unit was on but only weak air came through, and R8 appeared uncomfortable and said he was hot. R9 and R10 were in a dark, warm, and stuffy room with the windows closed and curtains pulled shut, and R7 was in a very hot room with weak air blowing from the floor unit and said the room was hot. When the surveyor returned with the Maintenance Director at 10:42 AM, the room temperatures were measured at 84.5 F for R6, 89.5 F for R7, 85.2 F for R8, and 82.9 F for R9 and R10. At 4:00 PM, R7 and R8’s rooms were still hot, with temperatures of 85.6 F and 83.1 F, respectively, and both residents remained in their rooms. R6 stated a room change had been offered only a few minutes earlier, while R7 and R8 stated they had not been offered a room change during the hot room temperatures. The facility did not follow its Hot Weather policy, which stated residents would be relocated to the cooler part of the facility and temperatures and humidity would be measured in several rooms on each floor identified as the warmest area.
Excessive Ambient Temperatures at Nurses' Stations
Penalty
Summary
The facility failed to consistently maintain ambient temperatures within the required range in the 100/200 Nurses' Station and the 300/400 Nurses' Station. During direct observation, the wall-mounted thermostat at the 100/200 Nurses' Station displayed 83 F. The surveyor then requested that the Facility Maintenance Director obtain ambient temperature readings using the facility's temperature monitoring device, and the readings were verified by the surveyor as they were obtained. At that time, the Facility Maintenance Director measured 82.2 F at the 100/200 Nurses' Station and 83.0 F at the 300/400 Nurses' Station. The surveyor also observed residents seated in common areas close to both nurses' stations while the temperatures were above the recommended comfort range. The facility census was 118.
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