Survey Results Not Readily Accessible to Residents and Families
Penalty
Summary
The facility failed to post the most recent recertification survey results in a location that was readily accessible to residents, family members, and legal representatives. During an observation and interview with the Administrator Assistant (AA), it was found that the survey results were kept in a binder inside the Administration office, which is locked after normal business hours, making them inaccessible outside of those times. The AA confirmed that the survey results were not visible in any prominent or accessible public areas of the facility. Review of the facility's policy indicated that survey results should be available for examination in a place readily accessible to residents, but this was not being followed at the time of the survey.