Failure to Assist Resident in Obtaining Dental Services
Penalty
Summary
The facility failed to assist a resident in obtaining necessary dental services, specifically dentures, despite multiple requests and documented needs. The resident, who had diagnoses including cerebral infarction, anxiety disorder, and chronic pain syndrome, was cognitively intact and expressed ongoing mouth pain and difficulty chewing food. The resident's care plan included interventions for dental evaluation and intervention as needed, and a dental consult was ordered. However, the Social Service Director (SSD) did not follow up with the dental office regarding the resident's eligibility for dental services, resulting in the resident being overlooked for several months. Interviews revealed that the resident repeatedly asked staff for assistance in obtaining dentures but did not receive the necessary support. The SSD acknowledged that the resident was on a list to be checked for dental eligibility but was inadvertently missed. The facility's policy required social services to assist residents with dental appointments and arrangements, but this was not followed in the resident's case. As a result, the resident experienced frustration and continued difficulty with oral health needs.