Failure to Provide Mandatory Effective Communication Training to Direct Care Staff
Penalty
Fine: $22,925
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that five direct care staff members received mandatory education in effective communication. During a survey, the surveyor requested documentation confirming that these staff members had completed the required training. The Nursing Home Administrator (NHA) was unable to provide evidence that the education had been provided to the identified Certified Nursing Assistants (CNAs). The NHA confirmed in an interview that these staff members should have received the training but did not. This deficiency was identified through interviews and record reviews and has the potential to affect the facility's entire resident census.