Grievance Forms Not Accessible to Residents
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that resident grievance forms were easily accessible to residents, as required by policy. During a Resident Council Meeting, council members collectively stated they did not know where to find a grievance form. Subsequent observation of the front lobby and nurses station revealed that no grievance forms were available or accessible to residents in these areas. In an interview, the Licensed Social Worker confirmed that the forms were kept in a box behind the nurses station and were not accessible to residents. This lack of accessibility was identified during the survey process and had the potential to affect more than a limited number of residents.