Failure to Provide Social Services for Resident Transfer Request
Penalty
Summary
The facility failed to provide medically-related social services to assist a resident who wished to transfer to another facility in Maryland. The resident reported difficulty obtaining assistance from the facility and stated that, although he informed the facility's social worker of his desire to transfer, he did not receive follow-up or support. Review of the resident's electronic health record revealed only a single note from September 2023 documenting an inquiry to one Maryland facility, with no evidence of further follow-up or additional efforts. The Social Services Director confirmed that no follow-up documentation was completed and no other facilities were contacted regarding the transfer. The resident's family was also involved in seeking a transfer but lacked guidance from the facility.