Failure to Protect Resident from Verbal Abuse by Staff
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
A resident reported that a laundry staff member was argumentative and rude to her regarding her laundry. The incident was investigated and the allegation of verbal abuse was verified. The facility's policy on abuse, neglect, and exploitation states that protections must be in place to prevent all forms of abuse, but in this instance, the resident was not protected from verbal abuse by a staff member.