Failure to Honor Resident Meal Preferences
Penalty
Summary
The facility failed to honor and provide meal preferences for two residents with intact cognition, as evidenced by direct observations, interviews, and record reviews. One resident consistently marked their menu selection to indicate disliked items and circled preferred foods, but the kitchen staff did not follow these preferences, resulting in the resident receiving unwanted food items. Both a Certified Nursing Assistant and a Licensed Practical Nurse confirmed that the resident's menu choices were not followed, and the resident expressed annoyance and dissatisfaction with the meals provided. Another resident reported not always receiving their menu or the food they requested, and was observed receiving a tuna sandwich that did not match their specific request. The resident became upset and teary-eyed, stating that the sandwich was not prepared as requested, and staff confirmed that the resident's preferences were not honored. Multiple staff members, including the Dietary Manager, Registered Nurse, and Director of Nursing, acknowledged that the residents' meal choices and preferences should have been followed, but were not in these instances.