Lack of Documented Communication Training for CNA
Penalty
Fine: $79,870
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
Facility staff failed to provide evidence that a Certified Nursing Assistant (CNA) received effective communication training, as required by the facility's own assessment and training protocols. During a review of the CNA's in-service training record, surveyors found no documentation indicating that effective communication training had been completed. The facility's assessment document listed communication as a necessary training topic for direct care staff, but the CNA's records did not reflect participation in such training. This deficiency was confirmed through staff interviews and document review, and was discussed with facility leadership.