Failure to Provide Palatable and Properly Heated Food
Penalty
Summary
The facility failed to provide palatable, appealing, and appropriately heated food to 10 of 19 sampled residents. Multiple residents reported that their meals were frequently served cold, with some stating that food remained cold even after attempts to reheat it. Several residents described the food as unappetizing, lacking in variety, and not meeting their dietary preferences or needs. Specific complaints included the prevalence of fish and chicken, limited beef options, and dissatisfaction with the quality and taste of the food, such as meat described as tasting like rubber and vegetables appearing slimy and mushy. One resident, who is diabetic and on dialysis, reported that meals were high in carbohydrates and snacks were sugary, which did not align with their dietary requirements. Observations by surveyors confirmed that food was served at unappetizing temperatures and appearances, such as green beans that looked slimy and mushy with a thin white sauce, and rice and asparagus that were bland and overcooked. Residents also noted a reduction in menu variety, such as the discontinuation of certain breakfast items and the lack of preferred condiments. These findings were based on direct interviews with residents and observations of meal service, indicating a pattern of inadequate food quality and service.