Failure to Thoroughly Investigate Allegation of Abuse
Penalty
Summary
The facility failed to thoroughly investigate an allegation of abuse involving a resident who reported feeling threatened and unsafe due to the actions and demeanor of a CNA. The resident documented that the CNA appeared upset, was angry when corrected, handled her belongings roughly, and denied her request for another CNA to assist. The resident expressed feeling scared and threatened by the CNA's behavior. The grievance was documented, and the administrator spoke with the resident the following day. Despite the resident's report of feeling threatened and unsafe, the administrator determined the incident was a matter of poor customer service rather than abuse, based on the resident's statement that she did not feel it was abuse. The administrator did not conduct a thorough investigation as required by the facility's abuse policy, which mandates a written summary of findings within five working days. The documentation lacked evidence of a comprehensive investigation into the allegation of abuse.