Failure to Report Resident Allegation of Threatening Behavior by CNA
Penalty
Summary
The facility failed to report an allegation of abuse, neglect, exploitation, or mistreatment as required. A resident submitted a grievance stating that a CNA appeared angry while assisting her with her bedtime routine, threw her belongings onto a chair, and made her feel threatened and scared for her safety. The resident requested a different CNA, but her request was denied, and the CNA continued to act angrily when asked to assist further. The resident documented her fear and sense of being threatened in the grievance report. The Administrator reviewed the grievance the following day and spoke with the resident, who described the CNA as angry and rude. The Administrator determined that the incident was a matter of poor customer service rather than abuse, and did not report the allegation to the appropriate authorities. The facility's failure to report the resident's allegation of feeling threatened and unsafe constituted a deficiency in meeting the requirement to report all allegations of abuse, neglect, exploitation, or mistreatment.