Failure to Maintain Resident Dignity During Feeding Assistance
Penalty
Summary
A deficiency was identified when a staff member, specifically the Activity Director, failed to treat a resident with dignity during a dining observation. The resident involved was an elderly female with diagnoses including Alzheimer's disease, dementia, major depressive disorder, anxiety, and dysphagia. She was severely cognitively impaired, dependent on staff for all activities of daily living, and required assistance with eating. During the lunch meal, the Activity Director was observed standing over the resident while feeding her, despite the resident's attempts to grab the food tray. Interviews with the Activity Director, DON, and ADON confirmed that facility policy and staff training require staff to sit at eye level with residents when assisting with feeding, as this is considered more dignified and respectful. The Activity Director acknowledged the importance of this practice and admitted to not following it during the observed incident. The facility's policy on resident rights also emphasizes treating all residents with kindness, respect, and dignity.