Failure to Provide Palatable and Properly Heated Food
Penalty
Summary
The facility failed to provide food and drink that was palatable, attractive, and served at a safe and appetizing temperature. Multiple residents reported that the food did not taste good, was sometimes overcooked or undercooked, and was occasionally served cold. During a group interview, several residents agreed that there were ongoing problems with the food, including an incident where chicken was served partially raw with visible blood. Observations during a test tray with the Dietitian confirmed that food items, including pasta, green beans, and salmon, were served at temperatures below what is considered palatable, and the Dietitian acknowledged that the food was too cool. Facility documentation, resident interviews, and direct observation all supported the finding that the facility did not meet dietary service requirements for food quality and temperature.