Failure to Address Resident Grievances Promptly
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to act promptly upon resident grievances as required by its own Grievance Policy, which states that grievances should be reviewed and a written decision issued to the resident within five days. During a confidential group interview, half of the residents interviewed reported that the facility did not respond promptly to grievances. Review of grievance forms submitted over several months showed no evidence that the facility reviewed, investigated, or determined corrective actions for the grievances, nor that written decisions were provided to residents within the required timeframe. The Administrator confirmed that there was no evidence the grievances were addressed.