Failure to Address Resident Grievance Regarding Assistance with Eating
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to follow up on a grievance raised by a resident's family member regarding the need for assistance with eating due to the resident's recent weight loss. Documentation review showed that the family member requested help for the resident, who had anemia and required personal assistance, but there was no evidence in the clinical record that the facility responded to this concern. Staff interviews, including with the Nursing Home Administrator, confirmed that the concern was not addressed, indicating a failure to honor the resident's right to voice grievances and to ensure prompt resolution as required by federal and state regulations.