Failure to Respond to Resident Council Grievances
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to respond to ongoing concerns and grievances raised by residents during resident council meetings. Residents consistently discussed issues related to call bells, food, and staffing at each meeting, but reported that these concerns were not addressed and no feedback was provided. Staff interviews confirmed that these topics were repeatedly brought up without resolution, and the facility did not act upon or respond to the resident group's ongoing concerns. This failure to address and respond to resident group grievances is in violation of federal regulations requiring facilities to consider and act promptly on the views and recommendations of resident groups regarding care and life in the facility.