Failure to Provide Palatable and Attractive Food
Penalty
Summary
The facility failed to provide food that was palatable and attractive to residents. Over a four-month period, resident council meeting minutes documented repeated complaints from residents about the food being tasteless, mushy, and unattractive, with specific mention of buns becoming soggy due to being placed on plates with liquids. During a resident group meeting, residents reported that the dietary department had not addressed ongoing food issues, and that food was sometimes not what was requested. Two residents interviewed also stated their only complaint was the taste and appearance of the food. Observation of tray line service revealed that, towards the end of service, some residents did not receive dinner rolls and were instead given pieces of bread. Pureed foods were served in a single glob, with mac n' cheese, stewed tomatoes, and meat mixed together, making the food unappealing. Buns for burgers, sloppy joes, or hot dogs were soaked with stewed tomato juices because the tomatoes were not served in a separate bowl. Additionally, meal delivery was delayed by 25 minutes beyond the posted time. The Corporate Dietary Manager confirmed that the facility failed to serve food that was palatable and attractive.