Failure to Address Resident Council Grievances
Penalty
Fine: $47,51420 days payment denial
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to address grievances raised by residents during resident council meetings and group interviews. Seven residents reported during a group interview that call bells were not answered in a timely manner and that there had been no access to a hairdresser for several months. Review of resident council meeting minutes from March and June 2025 showed repeated concerns from multiple residents about delayed call bell responses and the lack of a hairdresser. There was no evidence that the facility took action to address these ongoing concerns as documented in the meeting minutes and interviews.