Failure to Maintain Safe, Comfortable, and Homelike Environment
Penalty
Summary
Surveyors identified that the facility failed to provide a comfortable and homelike environment for residents, as evidenced by multiple observations and interviews. In the memory care unit, two residents were found wearing heavy winter clothing and blankets due to cold temperatures, with the thermostat set at 69°F, below the facility's policy range of 71°F to 81°F. Staff confirmed the temperature was uncomfortably low and adjusted the thermostat during the survey. The facility's policy requires maintaining comfortable and safe temperatures, which was not adhered to at the time of observation. Additional deficiencies were observed in resident rooms, including significant physical damage and lack of maintenance. One resident's room had a large area of wall damage present since admission, another had peeling paint behind the bed, and a third had both peeling paint and a window sill with broken and chipped laminate. In the same room, the toilet was not properly secured and moved when used, and there was missing drywall at the base of the shower exit. Staff interviews confirmed these environmental issues, which were inconsistent with the facility's policy to provide a safe, clean, and homelike environment.