Failure to Serve Food at Appetizing Temperatures
Penalty
Summary
Surveyors observed that the facility failed to provide food at appetizing and safe temperatures, affecting nearly all residents except those identified as NPO. During a tray line observation, a test tray was prepared and delivered to a unit, but remained on the cart for nearly 20 minutes before being checked by the Kitchen Manager, who confirmed that the ham and waffle were not hot and not served at palatable temperatures. Resident interviews revealed that food was often served cold, with one resident stating her breakfast had to be reheated by staff, and another reporting that food was usually cold when delivered to her room but not when eaten in the dining room. A CNA also confirmed frequent complaints about cold food. Review of the Resident Concern Log showed documented complaints about cold food on two separate occasions within the year.