Resident Not Treated with Dignity and Respect During Shower Assistance
Penalty
Summary
A deficiency was identified when a resident with chronic obstructive pulmonary disease, edema, post-traumatic stress disorder, and hypertension, who was cognitively intact and required supervision for all activities of daily living, reported being treated without dignity and respect by a Certified Nursing Assistant (CNA). The resident stated that while on the phone, the CNA repeatedly insisted that she take a shower immediately, disregarding the resident's request to shower later. The CNA returned and began yelling at the resident to take a shower and to get off the phone, stating that the phone call was not important. The resident reported this incident to the Administrator, who told her he would speak with her later but did not follow up. Further interviews confirmed the CNA's actions, as the CNA admitted to yelling at the resident from a distance and telling her to hang up the phone, expressing disbelief in the importance of the call. The Administrator stated he was unaware of the specific accusations and did not address the resident's concerns at the time. The care plan for the resident included interventions to approach and speak to her in a calm voice due to her anxiety and depression, which were not followed during the incident.