Failure to Serve Menu-Specified Food Portions
Penalty
Summary
The facility failed to provide food items at the designated portions as written on the menu for residents receiving meals from the kitchen. Observations and interviews revealed that the portions served did not match the amounts specified in the menu spreadsheet. Specifically, for a lunch meal, the portions of onions and peppers and ground Polish sausage were under-served by one ounce and one third of a cup, respectively. The dietary staff used incorrect serving utensils, resulting in residents not receiving the full portions as planned. The Dietary Manager confirmed that the portions served were less than required and verified the use of incorrect utensils during the meal service. Additionally, a resident reported that the portions were insufficient and that residents did not always get enough food to eat. The facility census was 111, with three residents identified as NPO and seven residents observed to receive alternate meals. The deficiency was identified through observation, interview, and review of menu documentation, affecting 101 residents who received food from the kitchen.