Resident Denied Access to Personal Phone
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
Facility staff failed to ensure a resident had access to her personal phone, as required by resident rights policies. Multiple observations over two days showed the resident in her recliner, wheelchair, or bed, with her personal phone placed on a windowsill behind her recliner, out of reach. A sign in the room instructed staff to place the phone on the table daily and return it to the charger at bedtime, but this was not followed. During an interview, the resident expressed a desire to have the phone within reach, and administrative staff confirmed the resident's right to access her phone.