Survey Results Binder Not Accessible to Residents or Public
Penalty
Summary
The facility failed to post survey results in a location accessible to all residents and did not provide signage indicating the location of the survey results in areas accessible to the public. Observations over several days revealed that the survey results were kept in a binder on a side table in a waiting room located in the lobby. There was no signage in the lobby or resident hallways to indicate where the survey results binder could be found. All resident rooms were located behind a locked door that required a code to open, restricting resident access to the lobby area where the binder was kept. During a Resident Council Meeting, all residents present were unaware of the location of the survey results binder. After being informed, several residents stated they would need to ask staff to let them through the locked, coded door to access the lobby and the binder. The Administrator confirmed that the binder in the waiting room was the only copy available in the facility and acknowledged the lack of signage indicating its location. The Administrator also stated that residents could ask staff for access if they did not know the code themselves.