Failure to Maintain Homelike Environment and Minimize Overhead Paging
Penalty
Summary
The facility failed to maintain a safe, clean, comfortable, and homelike environment for residents in the 200-hall. Observations revealed peeling and chipped paint on the walls throughout the 200-hall, and a section of wall near the therapy entrance that was not repainted to match the surrounding area after an object was removed. Additionally, the handrails in the 200-hall appeared worn and in need of repair or refinishing. These physical deficiencies were directly observed during a facility walkthrough. The facility also used an overhead paging system to announce phone calls for staff and to call staff members and maintenance to the office. Multiple announcements were made over the paging system during the surveyor's observations. During an interview, the Administrator confirmed that the environment was not as comfortable and homelike as desired, acknowledging the issues identified.