Failure to Maintain Resident Dignity During Care and Meal Service
Penalty
Summary
The facility failed to ensure that residents were treated with respect and dignity in two separate instances. For one resident with a Foley catheter, staff did not use a privacy bag to conceal the urine drainage bag, as observed during a unit round. This was confirmed by both a CNA and the Director of Nursing, who stated that catheter bags should have privacy covers. In another case, a resident with muscle weakness, hemiplegia, and upper arm contracture did not receive appropriate assistance during lunch service. The medical records coordinator delivered the meal tray, did not set up the meal or assist with opening containers, and left the room abruptly after a brief exchange with the resident, who was unable to move the tray within reach. The LPN later acknowledged that the coordinator should not have treated the resident in that manner, and the administrator confirmed that staff are expected to treat residents with dignity and respect.